Operations
Stop selling stock you no longer have.
Every order — storefront, walk-in POS, WhatsApp share-cart — drops the stock count by the quantity ordered. When an item hits zero it's automatically marked sold out and customers can't add it to cart. Re-stock by editing the count, or bulk-update via CSV.
What it does
Stock tracking is a two-step enable: turn on Stock Quantity in Settings > Apps, then switch on stock tracking on each item you actually want to track (you don't need it for everything). Set the starting count and every order from any channel decrements it. When the count reaches zero, the storefront shows a sold-out badge, customers can't add it to cart, and the POS blocks it for walk-ins.
Who it's for
Anyone selling physical inventory. A clothing shop tracking sizes (S/M/L/XL each have their own count). A bakery making 30 loaves a day. A clinic dispensing fixed-quantity medication. A pet store with limited supplier delivery. If you make-to-order with no fixed stock (e.g. cake decorating studio), use Daily Limit instead.
How it works
- In Settings > Apps, turn on Stock Quantity. This unlocks the per-item stock fields across your catalog.
- Open any item, switch on stock tracking, and enter the current count. For items with variants (sizes, colours, flavours), enter the count per variant — the item-level total auto-sums.
- Restock by editing the count, or export your catalog to CSV, edit the stock column in your spreadsheet, and re-import for a stocktake update. Storefront and POS pick up the change instantly.
When to use it
Use stock management when oversells damage your customer relationship — refunding "we sold out, sorry" is more expensive than the stock-tracking work itself. Skip it for items where you can always make more (most made-to-order food, services, time-bookable things).
Frequently asked questions
Can I track stock per variant (size, colour, flavour)?
Yes. Each variant has its own stock count — Size M has 5, Size L has 3, etc. — and runs out independently. The item-level count becomes a read-only total auto-summed from all variants.
What about modifiers / extras?
Modifiers (e.g. "extra cheese") don't have stock counts — they're assumed unlimited. If you genuinely need to track a modifier as inventory, configure it as a separate item instead.
Do I get an alert when an item is running low?
No automatic push alert today — the storefront just shows a sold-out badge once the count hits zero. What you get instead is a Low Stock Alerts report under Reports > Inventory, which lists every item below a threshold you set per query (default 5). Pull it before each restock, or export the CSV to track low counts in your spreadsheet.
Does stock sync between online and POS?
Yes — a single stock count is shared across the storefront, the POS, and any WhatsApp share-cart checkouts. A walk-in sale on the POS drops the storefront count immediately.
Can I bulk-update stock?
Yes — export your items to CSV, edit the stock-tracking and qty columns in Excel, and re-import. Useful after a stocktake or for setting opening counts at scale. There's no native sync with an external POS or warehouse system; if you use one, update through the import tool or by editing items directly.
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