Industries · Services
Online catalog and WhatsApp booking for clinics.
A clinic's online presence isn't a shopping cart — it's a service menu, doctor profiles, and a way for patients to enquire or book without filling a form on a third-party site. WhatsMenu gives you a public service catalog with structured intake fields and WhatsApp as the booking channel — all on your own subdomain.
Where clinics get stuck online
Five frictions specific to clinics and healthcare practices going online.
Patients calling to ask "do you treat X?"
Without a clear service catalog, every potential patient picks up the phone or DMs to ask whether you treat their condition. Receptionist time evaporates on yes/no questions.
Booking enquiries that take 5 messages to scope
"What time do you have?" "Which doctor?" "How long is the consult?" "Insurance covered?" Every enquiry becomes a long chat before a booking confirms.
Doctor credentials that build trust but aren't visible
Your doctors' qualifications, specialties, and experience matter. Without a structured profile page, patients book without knowing who they're seeing.
Patient reviews on Google, not on your site
Real-patient reviews exist on Google Maps and Facebook. Visitors checking your clinic see them there but lose conversion momentum on the third-party page.
Walk-in vs appointment confusion
Some clinics are walk-in only. Some are appointment-only. Some are both. Without clarity on the storefront, patients arrive expecting one when you're actually the other.
How WhatsMenu fits a clinic
Five features matched to a clinic's online needs.
Custom pages list services with descriptions and pricing
Build a structured service menu — General consult, Specialist consult, Health screening packages, vaccinations. Each with description and price (or "from RM X"). Patients self-qualify before enquiring.
Learn more →Digital vCard for each doctor
Per doctor: photo, qualifications, specialties, languages spoken, years of experience. Trust signal that converts visitors. Bookings come in for the right doctor, not "any available."
Learn more →Custom item fields capture intake details
Per service: preferred date, preferred doctor, urgency level, brief description of concern, insurance info (optional), patient name and contact. Booking enquiries arrive complete; no follow-up chat to scope.
Learn more →Reviews from real patients, in your dashboard
Registered patients can leave a star rating and comment from their order page once their booking is closed. Reviews land in your Reviews dashboard tied to the original visit — useful for spotting service issues by date / doctor and for identifying happy patients to ask for Google reviews. Public on-storefront review display is on the roadmap.
Learn more →WhatsApp share-cart for booking enquiries
Patients build their service-cart (which services they need), the cart converts to a structured WhatsApp message to your reception, you confirm date/doctor/time. Booking handled in chat with all the data structured.
Learn more →How a clinic uses WhatsMenu through a typical week
A patient browses your services page — sees "General consult RM 80, Health screening from RM 350" with descriptions. They click into Dr Lee's profile (photo, MD from UM, 12 years' experience, speaks Mandarin/English/Malay). They build a cart for "Annual screening package + General consult", fill the intake fields (preferred date next Wednesday afternoon, mention chronic concern), send via WhatsApp. Reception sees the structured booking, confirms 2pm Wednesday with Dr Lee, the patient gets a calendar link. No back-and-forth chat to scope; no phone tag. After the visit, the patient leaves a 5-star review through their order page; you spot it in the Reviews dashboard, ask them to leave a Google review next time they're in.
- Patient browses the services page. Custom Pages list services with descriptions and pricing — General consult RM 80, Health screening from RM 350. Patients self-qualify before enquiring; receptionist time saved.
- They check Dr Lee's profile. Digital vCard surfaces qualifications, specialties, languages spoken, years of experience. Patient picks the right doctor; bookings come pre-qualified.
- They build a structured booking enquiry. Custom Item Fields capture preferred date, urgency, brief concern, insurance info — filled at the share-cart step. The booking arrives complete; reception confirms in one reply.
- WhatsApp share-cart finalises the booking. Reception confirms 2pm Wednesday with Dr Lee. Patient gets a calendar link. No phone tag, no clarifying chat to scope.
- After the visit: review lands in your dashboard. Registered patients can leave a star rating + comment from their order page once the booking is closed. Reviews tie to the original visit — service-quality signal you spot by date / doctor.
- Happy patients become Google reviewers. Spot the 5-star reviews in your Reviews dashboard, ask those patients to repost on Google next time they're in. Your storefront becomes a feeder of authentic Google reviews.
Recommended setup
Modes to enable
Features to enable
Frequently asked questions
Can I list my services without a "buy now" button?
Yes. Set Operation Mode to "Online catalog" — that hides the cart, checkout, and payment selectors across the storefront. The service list stays browsable; patients reach you via your contact channels (phone or WhatsApp) configured in your storefront header / footer / About page. WhatsMenu doesn't inject a per-item "Contact us" button automatically — you place the contact CTA where the cart button would normally sit (header icon, footer link, About page). For a more structured booking flow, leave Online Ordering on and use Share Cart so patients build a service-cart and send it to your WhatsApp as a structured enquiry.
Can I show my doctors' profiles with credentials?
Yes. Digital vCard creates a profile page per doctor with photo, qualifications, specialties, languages, and contact. Link from each service page to the doctor who provides it.
Can patients fill an intake form when they enquire?
Yes. Custom Item Fields let you add intake fields per service (preferred date, urgency, brief concern, insurance info). Patients fill at the enquiry; you receive a structured booking, not a vague chat.
Does WhatsMenu support patient confidentiality?
WhatsMenu collects only the fields you configure. We don't store medical records — just the booking enquiry data the patient submits. For full medical records management you'll need a dedicated EMR system; WhatsMenu handles the front-of-house enquiry layer.
Can I take payment online for consultations?
Yes — Payment Gateways (Stripe, FPX, etc.) work for online payment. Many clinics prefer "pay at clinic" for consultations and online for screening packages or product sales (vitamins, supplements). Configurable per item.
How does pricing work for a clinic on WhatsMenu?
Flat monthly subscription. No per-booking fee. Payment-gateway processing fee on online payments only. Compared to building your own clinic website + booking platform separately, WhatsMenu consolidates both at lower cost.
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Learn more →Open your clinic's online presence today.
Service catalog, doctor profiles, structured bookings — all in one platform.
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