Industries · Services
Online catalog and quote-to-book for cleaning services.
Cleaning services sell on trust, structure, and clarity. WhatsMenu gives you a service catalog (residential, deep clean, post-renovation), area-based pricing, structured intake (square footage, frequency, special requests), and a WhatsApp quote-to-book flow. Customers see what you do; book what they need.
Where cleaning services get stuck online
Five frictions specific to cleaning service operations.
Quote-based pricing means every enquiry is bespoke
A 1,000 sq ft condo costs different from a 2,500 sq ft landed property. Customers ask "how much for my place?" — every enquiry needs manual scoping and quote.
Recurring vs one-off cleans need different flows
One-off deep clean: high-touch, big quote. Weekly recurring: lower per-clean price, longer commitment. Without separate flows, one fits-all messaging confuses both customer types.
Trust signals (insurance, staff vetting, equipment)
Customers want to know your staff are insured, vetted, and use proper equipment. Without a structured "About us" or service page, this lives in a generic Facebook page.
Coverage area not visible upfront
You serve KL and PJ but not Klang. Customers in Klang waste time enquiring; you waste time replying. Without a clear coverage area on the catalog, mismatches happen.
Reviews on Facebook, not on your site
Real customer reviews exist on your Facebook page or Google. Visitors see them there but lose conversion momentum on a third-party page.
How WhatsMenu fits a cleaning service
Five features matched to cleaning operations.
Custom pages list services with structured pricing
Per service: General clean (RM X / 1000 sq ft), Deep clean (RM Y), Post-renovation (RM Z), Move-in clean (from RM W). Customers self-qualify and see the ballpark before enquiring.
Learn more →Digital vCard for the company's credentials
A page covering: years in business, staff insurance, vetting process, equipment used, coverage area, certifications. Trust signal that converts.
Learn more →Bundles for prepaid visit packs
Sell 4 visits at a flat pack price (RM 640 vs RM 180 × 4 individually). Group your visit items into a category, set a 4-item rule; the customer adds the visits and the cart drops to your pack price. WhatsMenu doesn't enforce auto-monthly billing yet — for ongoing customers, send a share-cart at the start of each month.
Learn more →Reviews from real customers, in your dashboard
Registered customers can leave a star rating and comment from their order page once the visit is closed. Reviews land in your Reviews dashboard tied to the original booking — useful for spotting service quality by date / staff and for identifying happy regulars to ask for Google reviews. Public on-storefront review display is on the roadmap.
Learn more →Share cart for custom quotes
Customer enquires; mock up the cart on your own storefront with their recommended services + estimated price, click Share, send the link via WhatsApp. They review, agree, pay through the cart. Quote-to-book in one flow.
Learn more →How a cleaning service uses WhatsMenu through a typical month
A potential customer browses your services page — sees "General clean: RM 180/visit (1000 sq ft), Deep clean: from RM 350, Post-renovation: from RM 600" with descriptions and your service area. She enquires about her 1,400 sq ft condo via WhatsApp; you mock up the cart on your own storefront with the recommended general clean and a 4-visit pack at RM 640, click Share, send the link. She opens it and buys the pack upfront. The next month you send another share-cart for her next pack. Loyalty points kick in after a few packs for a discount on add-ons (window cleaning, oven deep clean). Six months later she leaves a 5-star review through her order page; you spot it in your Reviews dashboard, ask her to share it on Google.
- Customer browses the services page. Custom Pages list services with structured pricing — "General clean RM 180/visit (1000 sq ft)", "Deep clean from RM 350", "Post-renovation from RM 600". Coverage area and team credentials are on a Digital vCard page. Visitor self-qualifies before enquiring.
- She enquires via WhatsApp about her 1,400 sq ft condo. You mock up the cart on your own storefront with the recommended general clean + a 4-visit pack at RM 640. Click Share, send the link via WhatsApp.
- She opens the share-cart and buys the pack upfront. Bundles handles the 4-visit pack as a flat-price rule on your visits category — customer adds 4 visits, cart drops to RM 640. Pays online via Stripe / FPX. Quote-to-book in one flow.
- The next month: another share-cart for her next pack. WhatsMenu doesn't auto-bill monthly recurring yet, so the typical pattern is a fresh share-cart at the start of each cycle. The customer's details are remembered; you click + send.
- Loyalty kicks in for repeat customers. After a few packs, accumulated points give her a discount on add-ons (window cleaning, oven deep clean). She redeems at checkout — cost of switching to a competitor goes up.
- Six months later: review + Google referral. After a happy visit, she leaves a 5-star review through her order page; lands in your Reviews dashboard. You ask her to share the same on Google — your storefront reviews feed authentic Google ones.
WhatsMenu vs cleaning aggregators
Cleaning aggregators (Helpling, Maideasy, Maid4U) operate as marketplaces: they own the customer, take a cut per booking, and dispatch from a shared pool. WhatsMenu keeps the relationship and the margin with your own team.
| What you get | Cleaning aggregators (Helpling, Maideasy) | Phone / WhatsApp DMs only | WhatsMenu |
|---|---|---|---|
| Per-booking cost | 15-30% commission per booking; you compete with other aggregator-listed teams. | Free in dollars; expensive in time. Every quote, every reschedule, every payment chase eats hours. | Flat monthly subscription. Payment gateway fee only on online payments. No marketplace cut. |
| Customer relationship | Aggregator owns the customer; recurring bookings still pay commission. | Yours, but unstructured — repeat customers live in WhatsApp threads. | Yours. Customer phone, address, history in dashboard. Direct WhatsApp for reschedule, recurring, upsell. |
| Quote flow for property-size-based pricing | Aggregator handles via standardised formulas; less flexible for one-offs. | Manual quote calculations + WhatsApp back-and-forth. | Share Cart — you mock up the quote on your storefront and send a payable cart link. |
| Recurring / multi-visit packs | Aggregator handles recurring; locked into their commission economics forever. | Manual scheduling. | Bundles for prepaid visit packs (e.g. 4 visits at flat price). Recurring auto-bill not native — send a fresh share-cart each cycle. |
| Branding + trust signals (insurance, vetting) | Aggregator branding dominates; your team's credentials are buried. | No web presence; trust signals live on Facebook. | Digital vCard surfaces years in business, insurance, staff vetting, certifications. Your branding, your trust page. |
| Reviews | Platform-owned reviews; you can't move them. | On Google / Facebook only. | Native — registered clients leave reviews on their order page; lands in your Reviews dashboard tied to the original booking. |
| Best when | You want the aggregator to source new customers and don't mind the per-booking commission economics. | You're a one-person team with mostly word-of-mouth recurring customers. | You have a built-in customer base via referrals + WhatsApp and want them on a structured booking + payment flow without paying per booking. |
Many cleaning teams run hybrid: aggregator listing for new-customer discovery + WhatsMenu as the direct channel for repeat customers. Once a relationship is established, the WhatsMenu storefront protects the recurring margin from a 15-30% commission per visit.
Recommended setup
Modes to enable
Features to enable
Frequently asked questions
Can I show different services with different price ranges?
Yes. Custom Pages let you list each service with description and pricing format ("RM X / 1000 sq ft" or "from RM Y"). Customers self-qualify before enquiring.
Can I sell prepaid multi-visit packs?
Yes. Bundles lets you sell 4 visits at a flat pack price — group your visit items into a category, set a 4-item rule, the customer adds the visits and the cart drops to your pack price. WhatsMenu doesn't enforce auto-monthly billing yet, so for ongoing monthly customers send a share-cart at the start of each month, or invoice manually.
Can I show our coverage area and team credentials?
Yes. Digital vCard creates a credentials page (years in business, insurance, staff vetting, equipment, coverage area, certifications). Link from your services to this page.
How do I handle quote-based enquiries that vary by property size?
Use Share Cart. Customer enquires; mock up a quote-cart on your own storefront with services + estimated price, click Share, send the link via WhatsApp. They review and pay/commit through the cart. Quote-to-book in one flow without back-and-forth.
Can I show real customer reviews on my service pages?
Reviews from registered clients land in your Reviews dashboard tied to the original booking once the visit is closed. Useful for tracking service quality by date / staff and for identifying happy regulars to ask for Google reviews. Public on-storefront review display is on the roadmap — until then, you have a verified backlog you can re-publish via social or testimonials.
How does pricing work for a cleaning service using WhatsMenu?
Flat monthly subscription. No per-booking fee. Payment-gateway processing fee only on online payments. For service-based businesses with recurring customers, the savings vs marketplace platforms are significant.
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Learn more →Open your cleaning service online today.
Service catalog, prepaid visit packs, structured quotes — all in one platform.
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