Operations
Print orders the way your business actually works.
Three system templates (A4 invoice, 80mm thermal receipt, 57mm thermal receipt) ship enabled, so you can print on day one. Turn on custom templates when you need full design control — clone a ready-made starter, edit in a WYSIWYG editor, watch the live preview update against a real order. Print one at a time, in bulk from the order list, or have PrintNode auto-print every incoming order.
What it does
Order Print is two things working together. First, three branded system templates (A4, 80mm, 57mm) ship enabled — set your custom header, footer, and receipt title in Settings > Apps and they're ready to print. Second, a full template editor: clone a starter (Branded Invoice / Kitchen Ticket / Customer Receipt) or build from a blank canvas, pick a paper-size preset (Thermal 58mm, Thermal 80mm, A4, A5, Letter, Shipping Label 4×6, or custom mm dimensions), and design the layout in a WYSIWYG editor with tables, fonts, colors, alignment, and a Source view for direct HTML when you need it. The Variables tab inserts any order field — order number, items (with or without prices, with or without SKU, or as a ready-made HTML table), modifiers, customer details, totals, tax breakdown, three logo variants (regular, wide, square), business email, your custom header and footer text. A live preview re-renders against a real recent order or sample data as you type. Templates are owner-edited; staff can print any active template but can't modify the designs.
Who it's for
Restaurants and cafés that want kitchen tickets in their own format. Retail shops printing receipts and supplier invoices. Clinics issuing tax-compliant invoices with their reg number. Bakeries with production sheets. E-commerce shops printing shipping labels and packing slips. Auto shops printing work orders. Anyone who needs printouts to look like *theirs* — not generic system output. Online-only merchants who never print can skip this; every order also generates an email PDF.
How it works
- Personalize the system templates first. In Settings > Apps > Order Print, set your custom header, footer, and receipt title — those flow through to every A4 / 80mm / 57mm system print without needing custom templates enabled.
- When the system templates aren't enough, toggle Custom Templates on. Open the Print page, clone a starter (Branded Invoice A4, Kitchen Ticket 80mm, Customer Receipt 57mm) or click Create Template for a blank canvas. Pick a paper-size preset, design with the WYSIWYG editor + variable picker, and watch the preview update.
- Print one at a time from the order detail page (Print > pick template), batch-print from the order list (tick orders > bulk Print > pick template), or have PrintNode auto-print incoming orders. A4 auto-print can use a custom template you select; thermal auto-print still uses the built-in layout for now (custom thermal auto-print ships next).
When to use it
Use Order Print the moment a hand-written ticket isn't enough — you need consistency, branding, or tax-compliant fields. Pure online stores that ship via courier usually pair the email PDF with a Shipping Label 4×6 template; a restaurant lives on the kitchen ticket; a clinic on the branded A4 invoice. Pick the templates that match your actual paperwork.
Frequently asked questions
What can I put on a template?
Any field WhatsMenu already knows about an order: order number, date and time, items (with quantities, modifiers, optional SKU, optional prices, or as a 2-column HTML table), customer name and address, payment method, subtotal, taxes, total, tip, business name and tax ID, three logo variants (regular, wide, square) sized for thermal vs A4, business email, plus your custom header and footer text. Insert via the Variables tab — hover any badge for a tooltip showing what it pulls from the order.
Which paper sizes are supported?
Six presets — Thermal 58mm, Thermal 80mm, A4, A5, Letter, Shipping Label 4×6 in — plus a custom option where you set width and height in millimetres. The same template prints on any printer of that paper size; on thermal hardware the printer's own built-in font usually takes over, so preview fidelity is best on A4 / A5 / Letter.
How does printing actually happen?
For manual prints (single order or bulk-from-list), WhatsMenu opens your browser's standard print dialog with the rendered template. Whatever printer your computer is connected to — thermal, inkjet, laser, label — picks up the job. No drivers from us, no special hardware. For auto-prints, the PrintNode add-on installs a small agent on a counter PC that pushes the job to the printer without opening a dialog.
Can prints fire automatically when a new order arrives?
Yes — with the PrintNode add-on. Configure printer IDs in Settings > Apps > Print Node and orders auto-print on receipt or acceptance. A4 auto-print uses the custom template you select on the Print page; thermal auto-print still uses the built-in layout for now (custom thermal auto-print is the next release). Every attempt is logged in a Print history card on the order with status, target printer, template, who triggered it, and timestamp; failed auto-prints get a one-click Reprint button. A cross-order view at Apps > Print Activity lists up to 200 recent attempts (filter by status / target / 1-90 day window) so you can spot systemic failures fast.
Can I route kitchen items to one printer and bar items to another?
Not from a single auto-rule on one order today. The practical setup is one template per station (e.g. kitchen ticket + bar ticket) printed manually to its station printer; or a PrintNode agent on each station PC pointing at its own printer. Per-station auto-routing from a single order is on the roadmap.
Are the invoices tax-compliant?
You design what goes on them, so include whatever your tax authority requires — business reg number, tax registration ID, line-item breakdown, tax amount, totals. For Malaysia e-invoice (LHDN MyInvois) and JomeInvoice, pair with the dedicated integration modules to push records to the regulator alongside the printed copy.
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